Cancellations, Refunds and Booking Changes Policy

The following Policy will be strictly adhered to:

Cancellation by Pure Jersey

If weather conditions are unsuitable for the chosen activity – you will be given the following options:

  1. Reschedule the same activity for a future date;
  2. Choose an alternative activity of the same value;
  3. Have your Pure Adventure account credited for a period of 12 months;
  4. Exchange for a Gift Voucher valid for 12 months for your personal use or that of a friend.

Session/Course time cut short by Pure Jersey

If your activity has to be stopped by Pure Jersey due to adversely changing weather conditions – and more than half of the scheduled activity time remains unused – you will be entitled to a credit to the value of the missed activity. This credit may be used for the same activity or go towards the cost of another activity.

Activity credits must be used in the same year as the cancelled activity. In exceptional circumstances – and only if authorised by a Director – Pure Jersey may extend credits to the following year. In all cases these credits will expire no later than 31 May of that year.

If we have to end an activity early due to adversely changing weather conditions – and less than half of the booked time remains unused – you will not be entitled to any credit for the remaining time of the cancelled activity.

Special Limited Time Offers

If a Special Limited Time Offer activity has to be cut short by Pure Jersey due to adversely changing weather conditions you will not be entitled to any credit for the remaining time of the cancelled session. Special Offers may be made subject to specific terms and conditions – please check the details of all Special Offers for any specific conditions that apply.

Cancellation by the customer

If a session/course or any other event is either missed, stopped or cancelled by the customer – Pure Jersey will not be obliged to offer a credit or refund of any kind.

Changes to bookings

If customers wish to change their booking date and time, they may do so up to 24 hours in advance at no charge. All changes to bookings are subject to availability.

If less than 24 hours notice is given of a change request, Pure Jersey may at their sole discretion allow a change. Pure Jersey reserves the right to treat change requests with less than 24 hours notice as customer cancellations.

Refunds are at the discretion of the Director(s) only.

Refunds for Cancellations of large group bookings

At the discretion of the Director(s) a refund of some or all of the booking fee may be made to large group bookings cancelled with the following notice:

Notice given Refund applicable / monies retained by Pure Adventure
more than 2 weeks Pure Jersey may offer a full refund, less any expenses* incurred directly due to the booked activity
1-2 weeks Pure Jersey may retain up to 25%** of the booked activity cost + any expenses* incurred directly due to the booked activity
1-6 days Pure Jersey may retain up to 50%** of the booked activity cost + any expenses* incurred directly due to the booked activity
less than 24 hours Pure Jersey may retain up to 100%** of the booked activity cost

*Expenses incurred directly due to the booked activity may include (but are not limited to) the following: printed materials, promotional packages, equipment and materials hire or purchase, in-house or outsourced staff costs, venue hire, etc. The customer will only be charged expenses that cannot be recovered by Pure Jersey and for equipment and/or materials that cannot be re-used by Pure Jersey in the normal course of business.

**Any booking fees retained by Pure Jersey represent the potential or actual loss of revenue to Pure Jersey in reserving equipment, instructors, and activity calendar slots for the planned large group event. All refunds must be approved by the Director(s) and may be negotiable.

Courses/Kids Camp

If you book on to a course or Kids Camp, please be prepared for dates / times to change due to weather. If you can’t make the new scheduled time, you won’t be entitled to any refund for this missed session. However, we will credit your Pure Jersey account with the fraction of the course fee that you missed, which can be redeemed for the same, or an alternative, activity.

Safety and Well-Being: Medical / Behavioural Exclusions

Pure Jersey puts the safety and well-being of its customers and staff above all other considerations.

If any customer fails to declare a medical condition that makes them unfit for their chosen activity they may be refused permission to participate in that activity. The customer will be considered to have cancelled their activity and Pure Jersey will not be obliged to offer a credit or refund of any kind.

If a Pure Jersey instructor considers that any customer is failing to heed their advice and instruction, and is thereby endangering themselves, other Pure Jersey customers or Pure Jersey staff, that customer may be immediately excluded from the current and any further Pure Jersey activities. Pure Jersey will not be obliged to offer a credit or refund of any kind.

If any Pure Jersey customer is threatening or abusive towards any other Pure Jersey customer, or to Pure Jersey staff, that customer may be immediately excluded from the current and any further Pure Jersey activities. Pure Jersey will not be obliged to offer a credit or refund of any kind.

Vouchers

Vouchers are valid for 12 months from the date of purchase. Pure Jersey reserves the right to consider any voucher(s) that have been tampered with no longer valid. View the full Gift Voucher Terms and Conditions.